CUSTOMER CARE
Delivery & returns.
Clear information about receiving, checking and returning your Stoic knives.
Orders are prepared and dispatched from our Mowbray Street factory in Sheffield. We aim to dispatch in-stock orders the next working day. See below for shipping rates and return instructions.
UK delivery
Free tracked 24 hour shipping is available on all UK orders.
Europe delivery
Free express shipping (3-5 business days) to all European countries.
Customers are responsible for checking local restrictions and for any import duties, taxes or customs charges.
USA delivery
Express delivery (3–5 business days) is available on all orders to the USA for a flat fee of £20. Import duties are included; however, customers remain responsible for any local taxes or other charges that may apply.
Rest of the World delivery
Express delivery (7-10 business days) is available to all other countries for a flat fee of £25.
Customers are responsible for checking local restrictions and for any import duties, taxes or customs charges.
Age verification
You must be aged 18 or over to purchase knives. Age verification may be required when ordering and valid photographic identification may be requested on delivery. Knives cannot be left in a safe place or delivered to a parcel locker.
Returns
You may cancel an online order within 14 days of receiving it without giving a reason. After notifying us, you must return the goods within a further 14 days.
To begin a return, email info@stoicsheffield.com with your order number. We will provide the returns address and instructions. Please package knives securely so that they cannot cause injury or become damaged in transit.
You may inspect the product as you would in a shop. If it has been used or handled beyond what is reasonably necessary to inspect it, we may make an appropriate deduction from the refund to reflect any reduction in value.
Faulty or damaged items
If an item arrives damaged, is faulty, incorrect or does not match its description, contact us as soon as possible at info@stoicsheffield.com. Include your order number and photographs where appropriate.
We will arrange an appropriate repair, replacement or refund and cover reasonable return costs where the product is faulty or incorrect. Your statutory rights are unaffected.
Refunds
Refunds will be made to the original payment method. For cancelled orders, we will process the refund within 14 days of receiving the returned goods or receiving evidence that they have been sent back, whichever is earlier.
We will refund the standard outbound delivery charge where required by law.